Inside sales & customer service (málaga)

We are seeking a Inside Sales & Customer Service:
**Reports to: Managing Director**

**General Responsibilities**:

- Mastery of the company ERP, Salesforce, and related systems
- To support the outside sales team in all markets while also managing and growing a base of smaller accounts for the organization.
- Monitoring and reporting of sales, prospecting, and efforts related to assigned accounts as well as sharing market intelligence
- Organize Telemarketing activities.
- Taking the lead in building customer sales proposals, presentations, and quotations
- Exceptional customer service skills, balancing customer/company needs
- Customer relationship management and building, via phone and electronic communication methodologies
- Excellent, and professional phone etiquette and demeanor
- Assist MD with reporting every month!
- Assist MD with other duties
- Ability to handle small special projects as assigned
- Understand the Order Placement process.
- Ability to understand custom clearings and shipping methods.
- Responsible for supporting financing and having contact with the finance department at HQ and the local accountancy firm.
- Responsible for tax forms with support accounting firm and central finance
- Be involved in exhibitions.
- Other duties as assigned.

**Additional Duties**
- Light marketing tasks
- Keep the local website current through updates and periodic reviews
- Use of Campaign Monitor Tool for digital efforts (newsletters and updates)
- Some coordination of tradeshow-related matters and promotions
- Organize hotels, travel arrangements and meetings arrangements, Conferences, customer event
- Check mailbox, send some packages if needed
- Support and back-up of the General Customer Service team as needed
- Other duties as assigned

**Preferred Qualifications**:

- Two years of related experience preferred in a related field.
- Data entry accuracy
- Ability to assist customers with basic product and solution selection a plus
- Excellent knowledge of Spanish and English language, both written and spoken is a prerequisite; other language skills like Swedish or Scandinavian would be beneficial.
- Ability to work a flexible schedule at times
- Proven organizational skills
- Unrivaled customer service and interpersonal skills