Salesforce product-owner/ business administrator

Description

The Salesforce Product Owner-Administrator will be responsible for overseeing the business administration of Salesforce.

This role will provide day-to-day leadership to analyse requirements coming from operation, develop designs, document and implement. He/she will work closely with Sales, Service and other departments to support and drive greater efficiencies and productivity within processes, reporting, tools, etc. in support of broader business goals acting as the liaison between the operational users and the development team to identify, assess, and support to document operational requirements, develop use cases that explain/demonstrate operational requirements/specifications to the development team, and analyse the impact of proposed solutions across the organization.

This is a pivotal role in our continuing development of the Salesforce platform and our business journey, therefore, in addition to a strong business acumen and technical ability, the successful candidate will bring high levels of self-motivation and an inherent sense of urgency. These required attributes will be paired with good judgement, clear communication and the ability to establish rapport and work as a team with all levels of internal colleagues.

The ideal candidate thrives in a fast paced, dynamic environment and delights in finding solutions to daily challenges. They will bring with them a proven track record within technical operations, planning, data management and salesforce administrative support that evidences an attention to detail, proficient problem solving and the ability to multitask.

Performance

• Defining the vision
• Managing the product backlog
• Prioritizing needs
• Overseeing development stages
• Anticipating stakeholder needs
• Acting as primary liaison
• Evaluating product progress at each iteration

Key tasks

After acquiring internal training, your core duties will include:

• Achieving Salesforce strategic purposes as set up by the management:
• Following up product performance and outcome
• Proactively proposing product improvements beneficial for the different stakeholders
• Managing stakeholders’ expectations, suggesting actions to fulfil them when possible and fitting with the strategy
• Guaranteeing proper product documentation and proper training to all the users
• Being users first point of contact
• Managing the software update and development:
• Receiving and assessing user change requests
• Rejecting the ones not fitting with strategy
• Executing the ones that can be managed as super user
• Gathering the approval of the ones that need it according to established governance
• Preparation of training material as required and support training teams with webinars and other communication channels.
• Administration and generation of reports and dashboards that meet business needs.
• Automation management (flows, workflows, rules).
• Data extraction and loading processes
• Championing continuous improvement in the use of Salesforce tool by end users

Required qualifications and experience

• Bachelor’s degree in marketing, sales, business administration or similar
• Production/Logistics knowledge will be valued
• Passion for the Salesforce.com platform and experience performing admin tasks with certification
• Impeccable organizational, analytical and time management skills
• Exceptional communication and interpersonal skills with a very high level of spoken and written English
• Experience working in IT environments and/or previous operational experience supporting multiple teams and/or departments are desirable
• Service / Marketing / Sales experience an advantage
• Must be a team player who truly enjoys supporting others