DaoPay, is a licensed and leading international payment service provider with over 25 years of experience. We operate globally and process digital payments via several methods globally. We are now seeking a talented and hands-on German speaking Customer Support Agent to join our team. In this role you will be directly connected to the B2C end of operations and also merchant relations.
What You'll Do :
* Providing all levels (1-3) of Customer Support to our end users via email, phone call, chat and post
* Assist the team in reaching weekly and monthly targets and helping to resolve internal questions, escalations and support workflow alignment
* Resolve merchant queries regarding all phases from integration to ongoing operations
* Occasionally assisting with transaction monitoring and supporting the Fraud Department
* Maintaining an open communication with other departments in the firm in order to resolve complex customer issues swiftly
* Maintain deep knowledge of our platforms and services, ensuring a smooth running support service
Your Profile :
* Fluency in both German & English
* Previous experience as in a support role, advantageous if previous experience in Financial Service Support
* Strong communication skills and willing to communicate with internal and external partners
* Solution oriented and willingness to take initiative to complete tasks, projects and commitments
* Good overall technical understanding
* Working knowledge of MS Office; tech savvy and knowledge of additional software is most welcome
Our Offer:
* International and dynamic work environment
* Onsite training and ongoing learning and growth within the industry
* Weekly team lunches and healthy fresh fruits & snacks provided weekly
* Full time career opportunity with an office centrally located in Barcelona