PWorkster is partnering with one of the blargest global outsourcing companies /b to recruit bSpanish-speaking Customer Support Experts /b for various international projects across multiple industries. /pp These roles support bmajor global companies /b in areas such as social media, digital communication, mobility, online payments, cybersecurity, e-commerce, and consumer electronics, all without disclosing brand names. /ppbr/ppbYour Role /b /ppbr/ppAs a Customer Support Expert, you will help users across different platforms and services, ensuring a smooth, safe, and high-quality experience. /ppYou will: /pulliAssist users with empathy, accuracy, and efficiency /liliStay informed about the specific project’s policies, products, and guidelines /liliMake balanced, policy-aligned decisions while maintaining user satisfaction /liliCommunicate clearly and professionally, in writing and verbally /liliInvestigate and resolve inquiries related to accounts, usage, and service issues /liliRespond to user questions with high quality, speed, and empathy /liliUse your market knowledge to spot trends and recommend scalable improvements /liliAnalyze incoming data to enhance the overall user experience /liliSupport enforcement of platform or service rules when required /liliReview reported content or cases within agreed timeframes /liliIdentify workflow inefficiencies and suggest process improvements /liliRecognize patterns and escalate cases when necessary /li /ulpbr/ppbYour Qualifications /b /ppbr/pullibC1 level Spanish /b /lilibGood English (B2) /b /liliAvailability for bremote roles within Greece /b or for boffice-based positions in Athens /b (depending on the project) /liliCustomer Support experience is a plus /liliAbility to work independently and collaboratively /liliStrong problem-solving and critical thinking skills /liliFlexibility and adaptability to policy and process changes /liliConfident computer and internet skills /liliAbility to provide required documentation (ID/Passport, Birth Certificate) /li /ulpbr/ppbThe Offer /b /ppbr/pullibMultiple project options /b, matched to your skills and preferences /lilibRemote positions anywhere in Greece /b and bonsite roles in Athens /b /lilibRelocation package /b for Athens-based roles (flight, hotel stay, and housing assistance) /liliCompetitive salary + performance bonuses /liliRotational shifts depending on the project /liliDiverse and multicultural work environment /liliFull training, continuous support, and strong career development opportunities /li /ul