Role Focus & Overview
The People & Culture Coordinator plays a critical role in supporting the Hotel team at UMusic. This role requires previous experience in the hospitality sector, with a strong background in personnel administration, payroll, recruitment, HR processes implementation, and learning & development / training initiatives.
The ideal candidate is an operational, field-oriented HR professional, accustomed to working closely with the business as a hands-on HR Business Partner, highly present on the floor and with the teams. The role requires a strong people-centric approach, with the ability to balance operational excellence with employee experience.
This position will support the People & Culture Director in ensuring that HR processes, procedures, hiring, and training initiatives are consistently implemented and aligned with the company's culture and business strategy.
A creative, proactive mindset and the ability to contribute new ideas and initiatives are essential.
Key Responsibilities
1. Personnel Administration & Payroll Management
· Support and control personnel administration processes, including contracts, documentation, employee records, and HR systems.
· Verify and coordinate monthly payroll processes, including variable compensation elements (night shifts, incentives, allowances, etc.).
· Ensure compliance with labor regulations and internal policies.
2. Recruitment & Hiring
· Manage end-to-end recruitment processes, from job posting to offer and hiring validation.
· Coordinate interviews with hiring managers and ensure documentation and hiring processes are completed accurately and on time.
3. HR Processes & Procedures Implementation
· Support the implementation and standardization of HR processes, policies, and procedures across the hotel.
· Ensure alignment with corporate People & Culture frameworks and best practices.
4. HR Business Partner Support
· Act as a key liaison between employees, managers, and the People & Culture Director.
· Provide guidance and first-line support to managers on people-related topics, fostering a strong people-focused culture.
5. Onboarding & Employee Experience
· Coordinate the onboarding process for new hires, including agendas, system access, uniforms, and induction activities.
· Contribute to initiatives that enhance employee engagement and internal experience.
6. Reporting & HR Analytics
· Prepare and maintain HR reports (headcount, hires, terminations, transfers, etc.) on a regular basis.
· Support data-driven decision-making through accurate and timely reporting.
7. Internal Communication & Employer Branding
· Support internal communication initiatives and external employer branding actions, including social media content related to people and culture.
8. Projects & Team Engagement
· Assist in organizing People & Culture initiatives, training programs, corporate events, and team-building activities.
Key Skills & Experience
· Proven experience in Human Resources within the hospitality industry (hotel or service-driven environment).
· Strong background in personnel administration, payroll processes, and labor documentation.
· Solid experience in recruitment and selection, including volume hiring and operational profiles.
· Experience in implementing HR processes, policies, and procedures in an operational environment.
· Exposure to Learning & Development and training initiatives, including onboarding and operational training support.
· Previous experience working in a HR Business Partner-oriented role, closely supporting managers and operational teams.
· Knowledge of Spanish labor law and HR best practices (preferred).
· Fluent in English, additional languages are a plus.
Personal Attributes
· Highly people-oriented, with strong empathy and interpersonal skills.
· Hands-on and field-oriented, comfortable working on the floor with operational teams.
· Proactive, creative, and solution-driven, with the ability to bring new ideas and initiatives.
· Organized and detail-oriented, with strong prioritization and follow-up skills.
· Resilient and able to work under pressure in a fast-paced hospitality environment.
· Strong communication and stakeholder management skills at all levels.
· Collaborative team player with a positive and service-oriented mindset.