POSITION PURPOSE
The job of the Spa Receptionist is to courteously greet customers who come to the spa. Their duties also entail managing the office and also follow the duties of a receptionist. Spa receptionists mostly work in resorts, hotels and private spas. They have to answer all the queries put forward by customers and guide them about the spa treatment available
ESSENTIAL FUNCTIONS
· Maximizes revenue and cash flow by promoting resort services, special hotel and Spa programs, packages and upgrades when appropriate
· Follow company and BSA/LQA standards
· Takes spa reservations for internal and external guests.
· Welcoming the guests who come to the spa
· Synchronize customers with the various therapists
· Maintains a clean and organized spa by monitoring the facilities regularly.
Requirements:
EDUCATION & EXPERIENCE
· High school or equivalent education required
· 1-2 years of previous customer service experience preferred
· Therapist certification will be a plus
BENEFITS:
Opportunities for professional growth and continuous training.
Meals in the staff canteens.
Discounts in our restaurants.
Parties and celebrations.