Multiscan Technologies (Duravant Group), a leading industrial company in a high-growth international expansion phase, is seeking a Manager of Lifecycle Services (Aftermarket) to lead our Global Technical Service Department. This strategic role is responsible for coordinating and optimizing incident management, maintenance, and commissioning, ensuring a world-class service aligned with the company's global growth objectives.
+ Strategic Leadership: Define and implement the Aftersales strategy, acting as a key member of the management team in decision-making processes.Business Growth: Partner with customer service teams to drive revenue through spare parts sales, preventive maintenance contracts, training, and machine upgrades.Financial Accountability: Manage budgets, team utilization, and performance to align with revenue forecasts while actively reducing warranty costs.Global Team Management: Lead, mentor, and evaluate a diverse team of international field technicians, designing individual development and training plans.Apply Lean Management principles to improve global efficiency and streamline customer service processes through KPI tracking and root cause analysis.Stakeholder Coordination: Act as a bridge between Service and Engineering for project documentation and manage the international distributor network (training, inventory, and support).
+ Degree in Industrial Engineering or similar is highly valued.Experience: At least 5 years in direct people management and 10 years of field experience, preferably within the food processing machinery sector.Technical Expertise: Deep understanding of equipment manufacturing processes, including mechanical and electrical design, repair, and maintenance.Financial Literacy: Proven ability to manage a service department as a profit center (P&L focus, cost control, and efficiency metrics).Fluent Spanish and Advanced English (Minimum B2/C1). Tools: Advanced MS Office skills. Experience with Business Central (ERP) and Salesforce (CRM) is a significant advantage.
+ A high-visibility role within an international group undergoing global expansion.Permanent contract with a clear professional career path and development plan.