Descripción del trabajo
Specific responsibilities include (but are not limited to):
* Learning the workflow by recruiting new senior industry experts for the first 2 – 4 months to grow GLG’s network.
* Once successfully certified on recruiting, executing time-sensitive projects for GLG’s clients working within a specialized team – split by either industry, region or investment strategy.
* Leveraging GLG’s network to match Council Members with clients, based on the client’s needs.
* Daily interaction with GLG’s experts over the phone to qualify profiles to ensure exact fit for client projects.
* Maintaining accountability and responsibility for client projects and the overall client experience.
* Enhancing your knowledge of your clients by building strong relationships with them.
* Towards end of tenure, working with our Business Development / Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts.
* Towards end of tenure, collaborating with GLG’s Events, Strategic Projects and Survey teams to pitch and execute a wide range of products.
* Collaborating with senior team members to program virtual and live content events.
* Preparation for and attendance of client meetings.
An ideal candidate will have the following:
* Ability to multi-task and prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
* Excellent communication skills.
* Demonstrable client services skills where you have owned relationships with clients.
* Experience of working in a fast-paced environment.
* Demonstrable commercial acumen.
* Strong desire to work in a collaborative environment.
* Bachelor’s degree, or above.
* 1-2 years of work experience in a client service-focused position post-graduation.
* Full business proficiency in English, additional European languages are desirable but not essential for this role.
Career Progression:
12-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members.
What we offer:
* The opportunity to work with a prestigious international client base and learn from leading subject-matter experts, including C-level executives, on a daily basis.
* Full access to GLG Library and opportunity to attend events such as round tables with experts.
* Real autonomy in the role and the opportunity to progress quickly.
* Mentoring opportunities by becoming an Ambassador for new graduates.
* A great team atmosphere with socials, off-site activities and sports teams to join.
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