En iStorming Consultoría IT, nos encontramos en la búsqueda de Salesforce Sr, para relevante empresa del rubro SoftwareDescriptionWe are seeking a highly skilled and experienced Salesforce Support Analyst/Consultant to join our team in supporting and enhancing Salesforce applications under an Application Management Services (AMS) model.
The ideal candidate will be responsible for resolving support tickets, identifying and addressing root causes, collaborating with end users, and ensuring the stability and performance of the Salesforce platform
Key Responsibilities:
Provide day-to-day support for Salesforce applications in an AMS environment.
Analyze and resolve incidents, service requests, and change requests within defined SLAs.
Perform root cause analysis for recurring issues and implement long-term solutions.
Collaborate with business users to understand issues and provide functional and technical support.
Develop and deploy enhancements, bug fixes, and configuration changes using Salesforce best practices.
Maintain and improve system documentation, including technical specifications and user guides.
Monitor system performance and proactively identify areas for improvement.
Participate in release management, testing, and deployment activities.
Work closely with cross-functional teams including QA, business analysts, and project managers.
Preferred Qualifications:
7+ years of hands-on experience in Salesforce development and consulting.
Strong expertise in Salesforce configuration, Apex, Visualforce, Lightning Components (Aura/LWC).
Experience with Salesforce Service Cloud, Sales Cloud.
Proven experience in AMS or production support environments.
Strong understanding of ITIL processes and ticketing tools (e.g., ServiceNow, Jira).
Excellent problem-solving and analytical skills.
Strong communication skills with the ability to interact with technical and non-technical stakeholders.
Ability to work on fast-paced environments.
Familiarity with Agile methodologies.
Strong understanding of business processes and how Salesforce can be leveraged to improve them.
LanguagesSpanish – NativeEnglish - FluentModalidad: remotaDe lunes a viernes de 09:00 a 18:00hsPor favor, enviar CV (en formato .doc) a
indicando remuneración bruta pretendida y Ref SF0- Posición.
Muchas gracias #J-
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Nivel de antigüedad
Intermedio
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