You're the engineer who keeps more than 50 SaaS products running when others are improvising. We need DevOps engineers capable of stepping into unknown AWS environments, restoring order, and driving uptime beyond 99.9% through genuine monitoring, genuine automation, and genuine root‑cause analysis. You'll break down complex projects into daily tasks, deliver production‑ready Python or JavaScript, and use AI as your assistant.
Many teams talk about \"cloud\" while manually nursing systems. We're systematizing reliability across dozens of acquired products where original developers are long gone and documentation is incomplete. That's where it gets interesting: you'll leverage agents and current tooling to explore unfamiliar systems 5–10× faster, document your findings, and automate solutions so the same incident never repeats. Rather than judging you on certifications and vendor logos, we'll observe you troubleshoot in real time, produce an actual 5‑Whys that identifies one preventable root cause, and create automations that endure in production.
This is not an L2 \"follow the runbook\" position. Here, you author the runbooks, architect the deployment path from dev to staged to 10% to 100% with soak periods and rollback triggers, and implement the monitors that detect edge cases. You reject risky changes before execution. You distinguish infrastructure failures you own from application bugs Engineering owns, and you route permanent remediation to the appropriate team.
You’ll operate at the engineering heart of reliability, owning infrastructure initiatives, incident response and RCAs, and change requests with copy‑paste‑executable runbooks. If you’ve already managed a substantial SaaS product and want to apply that discipline across a fleet, join us. Bring expert‑level AWS knowledge, production‑grade coding ability, rigorous scope discipline, and daily, critical reliance on AI tooling. If you’re prepared to keep systems operational, please apply.
What You Will Be Doing
* Executing complex infrastructure migrations, consolidations, production‑grade automations, and monitoring modifications
* Diagnosing production outages, deploying immediate remediation, and documenting root cause analyses with permanent fixes routed to responsible teams
* Authoring, reviewing, and applying changes in production, including assessing whether a proposed change is safe for execution
What You Won’t Be Doing
* Spending time in Jira and perpetual status meetings - we value individuals who drive solutions, not merely track issues
* Supporting legacy systems indefinitely - you’ll be empowered to lead meaningful improvements
* Waiting on bureaucratic approval pipelines - you’ll possess the authority to deploy immediate fixes during incidents
Cloud Architect Key Responsibilities
* Advance reliability and standardization of cloud infrastructure across our expanding product portfolio by deploying robust monitoring, automation, and AWS best practices.
Basic Requirements
* Deep AWS infrastructure expertise (this is our primary platform - other cloud experience alone won’t cut it)
* Experience owning large production infrastructure and troubleshooting production outages independently (not just following a runbook)
* Experience scripting with Python and Bash for day‑to‑day administration operations
* Experience managing and migrating production databases with multiple engines (including MySql, Postgres, Oracle, MS‑SQL)
* Experience with infrastructure automation (Terraform, Ansible, or CloudFormation)
* Linux systems administration expertise
About Trilogy
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer‑facing designs. Our incubation of new businesses ranges from entirely new moon‑shot ideas to rearchitecting existing projects for today’s modern cloud‑based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
Working with us
This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.
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