IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic and growing customer support team full remotely !
Job Description :
* Provide support to customers via live chat, email and / or telephone
* Resolve client queries and provide support when required
* Be the liaison between client’s requests, customer service and back office operations
* Offer support to the Business Development Managers
* Ensure that all client’s requests are processed on time with no delays
* Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
* Promote the Company’s services
* Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level
Job Requirements :
* Business fluency in English AND Spanish, both verbal and written is a must
* Previous relevant experience (6 months-2 years) in online customer support (emails / live chat) or a similar role is a must
* Experience and knowledge of using Microsoft Office / Outlook is a must
* University Degree in Business Administration or a relevant degree
* Ability to work under pressure in a fast-paced environment
* Excellent communication and multitasking skills
* Good time management and priority handling
* Initiative to find answers to new questions
* Ability to diagnose and resolve problems
Remuneration & Benefits :
* Competitive salary based on candidate’s experience and skills
* Performance-based bonus (on a monthly basis)
* Full remote work
* Friendly, fast-paced, multinational and supportive working environment
* Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07 : 00-22 : 00 Cyprus time
* 1 week night shift, once per month
* Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12 : 00-20 : 00 Cyprus time
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