Reporting to the Operations Manager, Campus Services, the Supervisor, Campus Store & Course Materials is responsible for achieving goals through the effective supervision of Sheridan's Campus Store, retail-on-campus, and online stores. The incumbent will lead, procure, and develop retail products that meet College and department goals, managing multiple locations and product categories to optimize space, inventory, sales, and service delivery.
What You’ll Be Doing
* Developing strategic and operational plans, aligning resources to priorities.
* Providing excellent customer service to students, faculty, staff, alumni, and visitors.
* Identifying sales, collaboration, and promotional opportunities to generate revenue across campuses.
* Planning and purchasing Course Materials for resale, developing annual procurement plans with stakeholders.
* Reviewing inventory for accuracy, competitiveness, and market relevance.
* Managing vendor relationships and ensuring security of retail goods according to policies.
* Allocating resources effectively, monitoring financial performance, and optimizing operations.
* Monitoring key metrics like profit margins and inventory turnover, reporting to the Director.
* Implementing marketing, communication, and operational plans.
* Assisting with budget preparation and goal setting.
* Ensuring security and accuracy at checkout and during inventory counts.
* Leading staff and student teams, supporting growth and high performance.
* Managing HR activities in accordance with policies and collective agreements.
* Collaborating with the Director to develop strategic plans for course materials.
* Performing additional projects and duties as assigned.
* Qualifications include a 3-year college diploma or university degree, with at least 5 years of experience, and relevant skills in marketing, sales, negotiation, operations, and financial analysis. Experience with Course Material/Retail POS systems and familiarity with the post-secondary environment are preferred.
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