Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a French Speaking - Customer Service Team Lead (UK, France & BENELUX) to join us at our facility in Asturias, Spain, to work on a hybrid setting (2 days from home, 3 days from the office).
This is a key role to ensure that customer receive best possible service. The role involves both operational and leading tasks, with also a focus on improvement projects and initiatives.
Key responsibilities:
- Leads, develops and motivates France; BeNeLux and UK teams.
- Actively monitors KPI`s for the team, analyses deviations to target and initiates corrective actions.
- Develops and maintains in-depth knowledge of assigned customers
- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood and commitments are met.
- Ensures that the CSR drives adoption of digital tools.
- Supports operational activities of team for defined customers for order handling process from beginning to end.
- Ensures team is always trained on latest policies and rules impacting compliance with SOX, ISO and other requirements.
- Drives process standardization and simplification across the team.
Key requirements:
- Bachelor’s degree or equivalent through experience
- Fluency in Spanish, English and French is required.
- Proficient in Word and Excel. Good knowledge of SAP. Experience in working with CRM tools would be an asset.
- Ideally 5 years of experience in a customer service, supply chain on logistics department.
- Experience in a supervisory position.
- Excellent communications skills, customer focused, leadership, team player
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse integral footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.
Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA-Support-Center@axalta.com.
1.2 - First/Mid Level Officials and Managers (EEO-1 Job Categories-United States of America)