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Amplifon is the global leader in the retail hearing care industry, with over 20,000 professionals across 26 countries. Our network includes more than 9,500 points of sale, dedicated to helping people rediscover the emotional power of sound. We believe our people are our greatest asset, and we invest in talent engagement, professional development, and recognition to foster fulfilling careers.
In 2019, Amplifon Iberica S.A.U acquired GAES, which has over 700 shops nationwide. Our main office is in Barcelona, supported by more than 2,000 professionals committed to our mission.
We are seeking a dynamic, business-driven, and analytical Application Delivery Coordinator to join our IT team.
Responsibilities and Key Functions:
* Design, implement, and manage the IT Service Support model across Amplifon Spain’s shop network, headquarters, and warehouse.
* Ensure the availability and quality of IT Service Support for over 2,000 users, 700+ shops, and internal facilities by managing Level 1 and Level 2 incidents, problems, and requests related to key digital solutions, including:
* Front Office Applications: Salesforce, xStore, and other in-house tools.
* Back Office Applications: Oracle Fusion, Oracle Apex, LEA, and other internal systems.
* Digital Workplace: printing, OS, telephony, servers, and communications.
* Reporting & Business Intelligence tools.
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