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We are looking for an experienced
Customer Service Manager
for a
permanent position
in
La Roca del Vallès. Your mission will be to provide excellent customer service and promote this culture throughout the organization. The goal is to ensure efficient and profitable operation of the department, increasing customer satisfaction, loyalty, and retention, and meeting their expectations.ResponsibilitiesImprove the customer service experience, create engaged customers, and facilitate organic growthTake ownership of customer issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies, and standardsKeep accurate records and document customer service actions and discussionsAnalyze statistics and compile accurate reportsRecruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilize assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesRequirements and SkillsProven working experience as a Customer Service Manager, Retail Manager, or Assistant ManagerExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in EnglishWorking knowledge of customer service software, databases, SAP, and toolsAwareness of industry’s latest technology trends and applicationsStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsBachelor’s degree in Business Administration or related fieldWhat we offerA personalized integration program designed to ease your first days in the companyLearning and growth opportunities through the renowned Hi University of Hager GroupInternal career opportunities, with more than 25% of our roles filled through internal mobilitySubsidized cafeteria;
enjoy hot meals with a two-course menu and dessert for only €2.76Our success is based on collective energy. Apply now and boost your future with us!
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