Job responsibilities
Are you passionate about the luxury sector?
Join the world of luxury fragrance with LOEWE Perfumes, a renowned brand synonymous with elegance and creativity.
We are thrilled to announce an exclusive internship opportunity for a Customer Experience Internship to gain hands-on experience and contribute to our prestigious brand. If you are passionate about perfumes and want to work in a dynamic and vibrant environment, this is the perfect opportunity to kick-start your career in the luxury industry.
This position will be based in Madrid, Spain.
Reporting to the Integral E-Business & CRM Manager, as a Customer Experience Intern you will have the opportunity to:
- Customer Care platform management
- Customer Service requests management
- Transversal collaboration with different stakeholders to solve orders enquiries.
- Providing support via telephone/email in English and Spanish
- Assistance with administrative and ecommerce operations tasks: stocks, orders, materials, etc.
- Continuous analysis of customer behavior, taking relevant insights and proposals to launch to improve Customer Experience for the brand.
- Take part of the definition of Customer Care at global level for an omnichannel environment.
Profile
PROFILE
- Studies: Degree in Marketing, or similar
- Languages: High level of English, Japanese IS A PLUS
- Experience: not necessary
- Possibility of signing an agreement with the university or school of studies.
LOEWE PERFUMES
MAISON
LOEWE Perfumes adds a multisensory dimension to LOEWE via a kaleidoscopic range of iconic fragrances for men, for women and for the home that combine vibrant, nature-inspired olfactory experiences with bold visual expression.
In 1972, LOEWE launched its first women’s fragrance: L de Loewe. Because of its success, the House began investing in international perfumery retail. LOEWE Perfumes has kept sustaining the brand’s Spanish legacy, artisanal savoir-faire and innovative spirit guided, since 2013, by the creative vision of Jonathan Anderson, LOEWE’s Creative Director, in partnership with in-house perfumier, Nuria Cruelles.
Encompassing the Botanical Rainbow—nine iconic fragrance families that translate the depth and variety of Nature’s inspiration into the medium of perfume—and LOEWE Home Scents—twelve plant portraits capturing the authentic essences of a vegetable garden—plus the ever-expanding, hedonistic Paula’s Ibiza fragrance families and the Un Paseo Por Madrid collection, LOEWE Perfumes creates a multisensory kaleidoscope of colour, scent and emotion, inspired by nature.