Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to a globally expanding, industry-leading organization.
Key Responsibilities
* Managing our brand through multiple media avenues such as print, internet, social media, and advertising
* Write copy for all emails and funnel steps, using knowledge of sales and psychology to improve sales conversion, click and open rates
* Analyze email and funnel statistics and actively work to improve conversion rates at all points in the funnel/email cycle
* Split test copy in all emails and funnels
* Assisting and engaging in high level discussions and decisions
* Knowledge of Adobe Suites
* Knowledge of HubSpot and/or Salesforce CRM
* Develop and manage marketing campaigns
* Collaborate with other Directors and Leaders to capitalize on opportunities
* Assisting in implementation and maintaining budgets, schedules, marketing plans, tactics and resources
Candidate Qualifications
* Bachelor's Degree or Equivalent Combination of Education and Experience
* 4 Years experience as a Marketing Copywriter
* Project management and team management experience
* Copywriting skills
* Planning, budgeting, and reporting experience
* Content Creation
* Superior research and analytical skills
* SEO Strategy
* Excellent verbal/written and interpersonal skills
* Digital Marketing
* Proven ability to successfully execute marketing programs such as targeted direct mail and email, field events, and social media
Compensation & Benefits
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
* HMO Coverage plus a dependent
* Rank & File: ₱100,000 coverage;
Supervisors/Managers: ₱120,000 coverage
* Dental Coverage
* In-house dental assistance worth ₱5,000
* Free meal during training
* Career growth and learning
* Allowances for rice, clothing, laundry and meals
* Performance and loyalty bonuses
* Frequent disinfection, fogging of workplace
* Opportunities for growth and promotion
* Employee shuttle services
* Company retreats and off-site events
* Sharpen your social skills while meeting awesome people
* Plus, more in-office rewards, raffles, recognition gifts, and treats
Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. The employee may occasionally move about the office to accomplish tasks;
reach in any direction;
raise or lower objects;
move objects;
and exert up to forty (40) pounds.
Conditions of Employment
* All MCI Locations: Must be authorized to work in the country where the job is based.
* Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.
Equal Opportunity Employer
MCI embraces differences and believes diversity benefits our employees, company, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline. Reasonable accommodations are provided to qualified employees with protected disabilities as required by law.
About MCI
MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions and driving performance. MCI provides BPO, staff augmentation, contact center services, IT services, and related solutions. The company has a broad history of growth and operates multiple brands and subsidiaries with 10,000+ employees and 150+ client partners.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. You may be asked to perform other duties. The employer reserves the right to revise this job description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason.
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