Position Responsibilities
* Manage high-volume inbound and outbound calls as a Call Center Representative in San Fernando
* Provide accurate, timely information on products, services, accounts, and billing
* Resolve customer concerns and elevate complex cases when required
* Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction
* Accurately document all customer interactions in the CRM system
* Follow call scripts, compliance requirements, and all call center procedures
* Identify cross‑sell or upsell opportunities when appropriate
* Maintain a professional, empathetic approach with every customer
Candidate Qualifications
* High School Diploma / Grade 12 (required)
* 1–3 years of call center or customer service experience
* Strong verbal and written communication skills
* Ability to multitask and perform in a target‑driven environment
* Basic computer skills and experience with CRM or call center tools
* Flexibility to work shifts as needed
Nice to Have
* Bilingual or multilingual abilities
* Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya
Compensation & Benefits That Fit Your Life
* HMO Coverage plus a dependent
* Dental Coverage
* Free meal during training
* Career growth and learning
* Allowances for rice, clothing, laundry and meals
* Performance and loyalty bonuses
* Frequent disinfection, fogging of workplace
* Opportunities for growth and promotion
* Employee shuttle services
* Company retreats and off‑site events
* Sharpen your social skills while meeting awesome people and making new friends
* Plus, more in‑office rewards, raffles, recognition gifts, and treats!
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Conditions of Employment
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
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