Experteer OverviewAs CPI Manager at CGI, you will oversee Change, Problem, and Incident Management within an ITIL-driven service delivery framework. You will work with ServiceNow, Jira, Confluence and AWS Cloud, coordinating cross-functional teams in a hybrid setup in Barcelona. Your focus is to govern changes, resolve incidents, and drive problem management to minimize disruption. You will collaborate with stakeholders to translate insights into scalable improvements, leveraging CGI's global capabilities. This owner-minded role offers opportunities to shape processes and grow your career while contributing to meaningful outcomes.
Compensaciones / Beneficios
* Oversee Change Management, Incident Management and Problem Management processes
* Coordinate with cross-functional teams using ServiceNow, Jira, Confluence
* Ensure ITIL-based governance and compliance
* Manage changes, incidents and problems to minimize impact and duration
* Collaborate with stakeholders to drive continuous improvement
* Support hybrid work model from Barcelona
Responsabilidades
* Rigorous
* Experience on ITIL
* Proficiency with ServiceNow, Jira, Confluence
* Knowledge of AWS Cloud
* Hybrid work in Barcelona
* English, Spanish, French
Requisitos principales
* hybrid work
* health and well-being support
* career development opportunities
* global capabilities and collaboration
* ownership and belonging culture