POmega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager. /ppbr/ppstrongMain duties: /strong /ppbr/pulliProvide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations. /liliAssign and supervise team tasks, managing assignments, vacations, and absences during the project. /liliManage project progress to ensure deadlines, scope, and budget are met. /liliFacilitate change requests to ensure all parties are informed of schedule and budget impacts. /liliProvide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees. /liliAlert operations management of potential deviations. Establish communication and risk mitigation plans. /liliMonitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards. /liliLead project demos for the client. /liliLead the resolution of issues arising from project implementation. /liliLead the relationship and pursue customer satisfaction regarding the project. /liliEnsure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements. /liliResponsible for sending customer satisfaction surveys regarding the project. /liliIdentify potential Up Cross-Selling opportunities for the account. /liliLead team retrospectives and identify potential internal improvements. /liliParticipate in the development, training, and supervision of the assigned team, providing guidance to improve their skills. /li /ulpbr/ppstrongExperience needed: /strong /ppbr/pulli+5 years of experience in PM roles. /lili+3 years participating in end-to-end CRM implementation processes. /liliExperience working with agile methodologies (SCRUM, Jira, etc.). /liliMedium – high level of English. /li /ul pstrongWHAT DO WE OFFER /strong /ppbr/pulliPermanent contract. /liliFlexible Schedule. We make it easy. Balance your professional and personal life. /liliCertifications plan. Improve your skills and get the official certificate from our main partners. /liliHome Office. You decide and we support you. /liliFlexible retribution (public transport ticket, Ticket restaurtant, …). /liliHealth insurance. /liliOMEGA in action. Our commitment to a better society is not just an intention /liliProfessional development: Evolve, grow and get where you want to go. /li /ulpbr/ppstrongAbout us /strong /ppOmega CRM, a Merkle Company, is a integral digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. /ppTogether with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. /ppWith over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. /ppWe operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. /ppClient satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). /ppAt Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. /p