Solutions Consultant (EHR Platform Sales Demos)
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance, state reporting, billing, and business intelligence. Our mission is to be an innovative and trusted technology partner, enabling exceptional outcomes for our customers and the patients they serve. With a portfolio that includes the CareLogic, CredibleTM, and InSync platforms, we serve both non‐profit Certified Community Behavioral Health Clinics (CCBHC) and for‐profit enterprises, currently supporting over 75,000 providers and more than 6 million patients.
Job Description
The Sales Solutions Consultant (SC) works closely with the Regional Sales Manager throughout the entire sales process, presenting solution‐focused, technical, and functional product capabilities. The SC drives the system needs analysis process with prospects, handles all product demonstrations, and communicates directly with C‐suite and Director‐level contacts as well as front‐line subject matter experts. The role also collaborates with internal departments to ensure alignment with product and organizational objectives and assists in the transition of customers from sales to implementation.
Responsibilities
Provide multi‐hour software demonstrations and training (on‐site and off‐site) to employees, prospects, and existing customers
Setup, configure, and maintain demonstration database(s)
Conduct research and analysis on prospective customer needs and state requirements to tailor product conversations and demonstrations
Consult with staff at all levels (C‐level, Director, End User) to drive needs analysis and answer product, technical, and process questions
Drive the sales process through marketing efforts (e.g., trade shows) as needed
Develop and regularly update demonstration materials (internal, external, and client‐specific)
Participate in customer user groups and product advisory boards as a technical expert and Product SME
Liaison with other internal departments (help desk, product, projects, QA/testing, implementation services) to ensure sales demo/implementation objectives align with product evolution and customer needs, and that new customers are properly transitioned into implementation
Qualifications
Bachelor's Degree, preferably in a technical or behavioral health field; equivalent work experience may be considered in lieu of a degree
2+ years' experience as a Software Solutions/Systems Consultant delivering product demonstrations and/or software training via multiple modes of delivery (face‐to‐face, one‐on‐one, e‐learning, web, etc.)
Alternatively, 3+ years combined experience in software solutions consulting, highly technical healthcare software sales/account management, HER systems roles, or behavioral healthcare industry roles (e.g., counselor, therapist, case manager, biller, nurse, psychiatrist, management)
Hands‐on experience with EHR or EMR systems
Knowledge, Skills, & Abilities
Dynamic and professional presentation skills
Passion for technology with the ability to quickly understand complex systems, configure settings and workflows, and solve technical issues
Proficiency with creating presentation curricula and corresponding materials
Excellent interpersonal skills with the ability to interact with diverse groups, handle difficult situations, and maintain a professional presence throughout
Enthusiastic, positive attitude with willingness to support internal and external customers and colleagues as needed
Strong desire to learn and enhance technical, presentation, and communication skills while mentoring peers
Self‐motivation and strong work ethic with good judgment and decision‐making skills to achieve objectives with minimal supervision
Good organizational skills and detail orientation
Flexibility in thinking, planning, and execution of sales presentations
Proficiency with Office 365 or similar productivity tools, and Microsoft Project or similar project management tools
Ability to travel extensively, including overnight (up to 60% of the time); close proximity to a commercial airport in the continental United States is ideal
Knowledge or experience with Salesforce or other CRM systems
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Details
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Consulting, Information Technology, and Sales
Industries: Software Development
#J-18808-Ljbffr