About the Company
OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.
About the Role
Aftersales Regional Manager is responsible for ensuring the efficient operation and continuous improvement of dealer aftersales services within their region. This role focuses on enhancing customer satisfaction, dealer compliance, and operational excellence through strategic coordination and direct engagement with dealers.
Responsibilities
* Responsible for coordinating new dealer induction with all O&J departments.
* Make sure all O&J systems (warranty system, technical information system etc.) and procedures are known and accessible by the dealer collaborators.
* Responsible for O&J standards inspections and acceptance of dealer services.
* Ensure and contribute to the availability of dealer aftersales information, allowing the company to establish service quality goals for dealers.
* Organize regular dealer visits to review all service levels (customer satisfaction, maintenance service, service campaigns, staff training, corporate image, spare parts etc.), commercial and quality policies targets and ensure key indicators achievements.
* Coordinate and assist on spare parts logistics to elevate service level.
* Advise and implement individual improvement plans to elevate dealer service quality compliance and performance, contributing to customer satisfaction and loyalty, established by the company standards.
* Carry out mediation work between the dealer and the customer to achieve customer compliance and satisfaction according to the established service standards.
* Coordination with Customer Care Department and Goodwill authorization.
* Establish the related standard, processes, procedures and policies of the aftersales service points and workshops.
* Other relevant tasks of the Aftersales Department.
Qualifications
Education: Bachelor’s degree or above, majoring in Mechanical Engineering, Automobile, and other related technical majors.
Required Skills
* Have more than 3 to 5 years’ experience in the similar position in automobile industry.
* Advanced level in English.
Equal Opportunity Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to contribute to their fullest potential.