ITSM Tooling Lead Malaga (Hybrid)
Permanent
€We are partnered with a world class IT Consultancy based in Spain and working with clients on a global scale offering MSP services. They are currently recruiting for a passionate and innovative ITSM Tooling Lead to take full ownership of their new HaloPSA system - replacing the legacy Jira environment and shaping the future of how they deliver IT services across the organisation.
Own and configure the HaloPSA platform - workflows, automations, ticket types, service catalogues, templates, and integrations
Lead the migration from Jira, ensuring a smooth transition with minimal disruption to operational teams
Act as the go-to expert for all things HaloPSA, providing guidance and support across the organisation
Manage platform governance - upgrades, releases, testing, and go-live activities — to a high standard
Build dashboards, reports, and KPIs that give stakeholders clear visibility of performance
Strong understanding of ITSM/ITIL frameworks — ITIL certification is a bonus
Proven track record managing platform governance, including upgrades, releases, testing, and go-lives
Highly collaborative and approachable with excellent communication skills