SAP S/Hana Business Enablement Sales order mgmt lead
This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating specific order to serve initiatives and capabilities development.
The role is responsible for enabling the implementation of domestic and export sales order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions.
Key focus areas include:
1. Leading the implementation of core model processes for domestic and export order management
2. Ensuring system design and configuration meet business requirements
3. Driving change management and stakeholder engagement
4. Supporting process and system testing with K-users
5. Coordinating with Global Process Leads for process design and improvements
People Management Responsibilities
6. Lead and develop a team of domestic and export order management senior experts and analysts
7. Set clear performance objectives and conduct regular performance reviews
8. Coach and mentor team members to enhance their capabilities and support career development
9. Manage resource allocation and workload distribution across the team
10. Identify training needs and ensure team competency development
11. Drive team engagement and maintain high performance culture
12. Conduct regular 1:1s and team meetings to ensure alignment and communication
13. Manage recruitment and onboarding of new team members
14. Foster collaboration and knowledge sharing within the team
15. Handle escalations and support team members in complex problem-solving
Preparation Phase
16. Lead data gathering activities for assigned business units or geographies
17. Conduct thorough data validation and identify complex inconsistencies or gaps
18. Develop and document comprehensive business scenarios and routes to market
19. Analyze and document as-is information, including process flows and system landscapes
20. Manage and prioritize ongoing projects impacting the Order to Serve operating model
21. Lead analysis of current practices alignment with planned S/4HANA design
22. Develop and analyze performance metrics and KPIs
23. Create and maintain stakeholder mapping
24. Develop implementation roadmaps with minimal guidance
25. Conduct in-depth gap analysis between current and target operating model
26. Translate gaps into detailed business requirements
Scoping and Design Phase
27. Lead gap analysis between current processes and core model
28. Present core model to stakeholders and manage feedback
29. Evaluate and document potential deviations from core model
30. Prepare and present documentation for Design Authority escalations
31. Collaborate with the solution delivery team on design specifications
32. Translate complex business requirements into functional specifications
33. Lead design review sessions and synthesize outcomes
34. Oversee and maintain design documentation in Signavio at L5/L6
35. Manage approval processes and escalate issues as needed
36. Identify and share process improvement opportunities with Global process leads
37. Lead coordination between business stakeholders and technical teams
Build & Test Phase
38. Develop and implement K-user engagement strategies
39. Create and manage testing schedules
40. Guide K-users through test script execution and provide advanced support
41. Analyze and prioritize defects, developing resolution requirements
42. Lead the development of process documentation and training materials
43. Design and deliver K-user training activities
44. Manage testing progress and report on key metrics
45. Develop comprehensive test completion reports
Deploy & Hypercare Phase
46. Prepare and empower K-users for end-user training
47. Provide advanced hypercare support and troubleshoot complex issues
48. Analyze process performance metrics and recommend improvements
49. Investigate and resolve critical business issues during hypercare
50. Lead coordination efforts between business and technical teams
51. Oversee solution validation and sign-off processes
52. Manage hypercare completion activities and transition to BAU
Continuous Improvement
53. Analyze feedback on implemented processes and systems
54. Synthesize lessons learned and develop action plans
55. Lead process enhancement activities to design in the ERP
56. Design and implement knowledge transfer strategies
57. Monitor and report on core model adherence
58. Create business cases for enhancement projects
59. Lead Business value projects and manage complex change requests
Change Management
60. Analyze and document complex process changes between functions and Business Operations
61. Lead the mapping of system changes and their impacts
62. Conduct comprehensive organizational impact analysis
63. Analyze role changes and recommend optimizations
64. Evaluate and prioritize local requirements and concerns
65. Develop training needs analysis and learning strategies
66. Manage change-related issues and develop mitigation strategies
67. Lead stakeholder engagement activities and manage resistance
Project Management and Governance
68. Identify, assess, and manage risks and issues, escalating when necessary
69. Ensure alignment between processes and overall strategy
70. Facilitate decision-making processes through comprehensive analysis and recommendations
71. Manage team capacity planning and resource allocation across projects
72. Ensure team alignment with project objectives and timelines
Educational Background
73. Bachelor's degree in business-related fields; Master's degree preferred
Professional Experience
74. 7-10 years' experience in Order Management processes
75. Proven experience in leading transformation programs
76. Extensive experience in SAP implementation projects
77. In-depth understanding of Supply Chain and order-to-cash processes
78. Minimum 3 years of people management experience
79. Experience in leading and developing order management teams
80. Track record of successful team performance improvement
Key Competencies
81. Advanced project management skills
82. Strong change management capabilities
83. Ability to lead and influence cross-functional teams
84. Excellent analytical and problem-solving skills
85. Strong communication and presentation skills
86. Fluent in English; other languages are a plus
87. Strategic thinking and ability to drive innovation
88. Proven people management and leadership skills
89. Ability to build and develop high-performing teams
90. Experience in performance management and talent development
91. Strong delegation and prioritization skills
92. Coaching and mentoring capabilities
Internal
93. Business Operations Order to Cash team
94. iShift Program team
95. Regional implementation teams
96. Business Process Owners within Business Operations
97. Supply Chain, Trade stakeholders
98. IT and technical teams
99. Change Management team
100. Business users
101. K-users and super users
External
102. Implementation partners
103. System integrators
104. External consultants
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