Community Manager (German) - Openbank Pay Country: Spain IT STARTS HERE Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Openbank Pay, is the new checkout and lending platform of the Santander Group, powered by Openbank's technology. We make shopping simple by offering customers the possibility of splitting payments into interest-free installments in a fast and transparent way. Through a flexible banking model powered by Openbank's technological expertise, we enable customers and merchants to manage their finances seamlessly. THE DIFFERENCE YOU MAKE Openbank Pay is looking for a Community Manager based out of Madrid. The Community Manager will be in charge of managing queries on Openbank Pay's different social networks (Instagram, X, Facebook, LinkedIn, YouTube, Trustpilot and app stores). Your main responsibility will be to interact with users, respond to their questions and comments. In addition, you must ensure that communication is consistent with the brand strategy and reflects Openbank Pay's values and objectives. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: Community interaction: Respond to comments, direct messages and user mentions in a timely and professional manner, always maintaining the appropriate tone for the brand. Online reputation management/escalation: Identify and manage negative or critical comments and mentions effectively, always looking for solutions that protect Openbank Pay's image. Monitor conversations about the brand and related topics to stay aware of trends and user feedback. Analysis and reports: Analyze social media performance using Sprinklr tools. Prepare monthly reports that detail the volume of inquiries, the level of interaction, and areas for improvement. Communication crisis: Be able to identify a potential crisis on social media and manage the situation, escalating issues when necessary. Collaboration with internal teams: Work closely with marketing and Supported Channels (CC) teams to ensure a consistent brand experience across all channels. Social media communications coordination: Coordinate with the Social Media team to ensure content is aligned with the brand and delivered on time. Website content coordination: Collaborate with stakeholders to keep website content up to date in line with evolving needs. WHAT YOU’LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional Experience 5 years of experience (Required) Knowledge of the banking sector, particularly credit cards. (Preferred) Education Bachelor’s degree in Marketing, Communications, Audiovisual Communication, Public Relations. (Required) Languages Spanish (Required) English (Required) German (Preferred) Hard Skills Solid Knowledge of 360° marketing (online, offline, branding, etc.) (Required) Sprinkel, Meta, Metricool, Hootsuite, Buffer or similar (Required) Appstore & Google Play (Required) Copywriting (Required) Soft Skills Solution-oriented approach (Required) Ability to coordinate internally (Required) Independence and proactivity (Required) WE VALUE YOUR IMPACT Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers. We offer more than just a paycheck— our benefits are designed to support your life, your goals and your well-being, now and into the future. Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing We know family is everything. That’s why we offer parental leave, childcare support and family-friendly programmes tailored to each life stage. We’re enable our teams to go beyond through global opportunities and broad career paths. We believe in the power of helping. You can dedicate part of your working hours to volunteering We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way. LOCAL COMPLIANCE Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?