**About Collette: Exploring the World Together**
At Collette, we believe that travel has the power to transform lives. Our family-owned business has been leading the tour industry for generations, offering unforgettable experiences that connect people and cultures.
We're seeking a seasoned professional to join our Tour Management Team as a Tour Delivery Manager. The ideal candidate will reside in continental Spain or Portugal and share our passion for exploration and learning.
Job Summary:
The Tour Delivery Manager is responsible for developing and managing regional tour manager teams to deliver exceptional on-tour experiences. This includes recruiting, training, and developing talent, as well as collaborating with our product team to ensure consistency with our brand standards.
Main Responsibilities:
* Hiring and Recruitment: Develop an annual hiring strategy to attract top candidates who embody our brand's excellence standards.
* Training and Team Development: Continuously evolve our training approach to meet individual and team needs, incorporating various models and on-the-road coaching.
* Performance Management: Oversee each team member's performance, ensuring they meet established metrics tied to customer feedback through our quality management tool.
* Supporting Product Design and Marketing Initiatives: Collaborate with the regional team to enhance tours and marketing content.
* This role requires occasional travel (estimated 4 tours per year).
* Cross-Functional Collaboration: Improve operational processes and efficiencies to support tour managers, product enhancements, and emergency services protocols.
* Travel: Occasional travel required (estimated 4 tours per year).
Requirements:
* 3-5 years of industry experience or management experience required.
* Bachelor's degree preferred.
* Strong written and verbal communication skills.
* Strong analytical and creative problem-solving skills.
* Able to engage with and manage relationships with internal and external stakeholders.
* Proficient in Microsoft Office, including Microsoft Word and Microsoft Excel.
* Fluent in Portuguese or Spanish.