Overview
About Yuma AI :
Yuma is building a complete orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce. We are one of the leaders in this space and we offer one of the most advanced platforms to date, supporting over 100 paying customers. Our agents replicate human capabilities by taking actions and retrieving information from external services as needed.
Our top merchants automate over 80% of their support tickets through Yuma. Yuma was founded by Guillaume Luccisano, a 3rd time YC founder, and now boasts a team of 20 highly dedicated, talented people driven to deliver the best value to our customers through AI.
POSITION OVERVIEW :
As an Account Manager at Yuma AI, you’ll play a strategic role in managing and growing our portfolio of existing accounts across Europe (and a few in the US and Australia). Your core mission: ensure client satisfaction, drive upsell opportunities, and contribute to building the Account Management function in a fast-moving startup environment.
This position involves cross-functional collaboration with our Product, Support, Growth, and Sales teams, and is ideal for someone with a strong entrepreneurial mindset.
The position is full-time, offering a hybrid office-remote arrangement, and requires fluent English to communicate with clients globally.
KEY RESPONSIBILITIES
* Client Relationship Management: Be the main point of contact for a portfolio of e-commerce brands. Build strong, long-term relationships, understand their needs, and proactively drive satisfaction.
* Growth & Upsell: Identify opportunities to expand usage and increase revenue within your accounts — through new products, renegotiations, or contract renewals.
* Onboarding & Enablement: Lead the onboarding of new accounts and ensure successful product adoption. Train client teams and guide them to fully leverage the value of our solution.
* Cross-Functional Collaboration: Work closely with Product, Data, Sales, and Support teams. Collect and share structured client feedback to influence the product roadmap and improve our solutions.
* Internal Process Building: Help shape the Account Management structure by bringing your ideas, implementing repeatable processes, and pushing for operational excellence.
Qualifications
* Minimum 2 years of experience in B2B Account Management, ideally in SaaS or e-commerce.
* A first experience in Sales is a plus.
* Strong communication, organizational, and project management skills.
* Entrepreneurial spirit and high autonomy — you’re proactive and thrive in a fast-paced environment.
* Fluent English is required.
* High proficiency with AI tools and willingness to use them in your daily workflow.
Our Culture
Please, if you are considering applying, first read our culture page.
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