Client Delivery Manager for SAP Enterprise Cloud, Barcelona
Client:
SAP
Location:
Barcelona, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
919650584389222400032460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
We help the world run better.
What you’ll do:
* Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
* Accountable for the entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
* Set up proactive service plans and conduct regular service review meetings with clients (operational and strategic topics).
* Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests, and other customer requirements).
* Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
* Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
* Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
* Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
What do you need to bring:
* Fluency in Spanish and English is mandatory. Fluency in Italian, German, Portuguese, or Turkish is an advantage.
* Proven experience in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales.
* Strong customer orientation with a focus on relationship, expectation, and de-escalation management.
* Good understanding of technical infrastructure and virtualized system landscapes.
* Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
* Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
* SAP Basis, IT Service Management, Project Management, Cloud, and IT infrastructure certifications are beneficial.
Meet your team:
The ECS organization is a global team with regional offices in Germany, Spain, and Italy. We are diverse and positive-minded colleagues who value knowledge sharing, collaboration, and continuous improvement.
We build breakthroughs together. We win with inclusion.
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help everyone feel included and perform at their best. We believe in unleashing talent and creating a more equitable world.
EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability.
Requisition ID: 380995 | Work Area: Information Technology | Travel: 0-10% | Career Status: Professional | Employment Type: Full Time | Additional Locations: #LI-Hybrid.
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