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First Line Analyst with Portuguese and German
Location: Spain - Barcelona | Job-ID: 213532 | Contract type: Permanent | Business Unit: Service Desk
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
In Spain, we operate a Global Service Desk. We tailor IT-related knowledge and services, assisting every employee and business partner of our customers as individuals by finding practical solutions to their IT problems.
The main responsibilities of this role involve collaborating with members of various IT support teams and communicating with users to find practical solutions to their IT issues.
Your daily tasks will include:
* Answering support queries via tools, phone, and email, maintaining daily contact with users across Europe
* Resolving IT issues encountered during office work
* Documenting and logging calls in the ticketing system
* Delegating unresolved problems to appropriate teams
* Maintaining and improving customer satisfaction levels
* Communicating effectively with team members and other departments
What do we offer you?
* Remote work 80% of the time, with 4 days per month on-site
* Full-time contract (39 hours/week)
* Rotative schedule, Monday to Friday, 07:00-19:00
* Starting date: 1st of July
* Ticket restaurant benefit (€1100 per year)
* Private health insurance with Sanitas after 6 months
* Annual gross salary of €20,535.87
* An international environment that values support and respect
* Access to VIP District discounts (gyms, restaurants, car wash, etc.)
* Opportunities for career development and leadership programs
* Free online language classes (German, French, Spanish, English)
* Fast recruitment process
* Fully paid training
You are the ideal candidate if:
* You have an advanced level of Portuguese, German, and English
* You are interested in learning about IT
* You possess a positive, proactive attitude and enjoy problem-solving
* You have logical thinking skills and enjoy helping others resolve issues
* You have excellent communication skills and a customer-focused mindset
* You enjoy working in a team
* You are punctual and respect schedules
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide supporting our international clients on their digital transformation journeys. Our professionals serve corporate and government clients across various industries, supporting approximately 4.2 million users via our Global Service Desk in over 70 countries, speaking 30 languages.
Our service desk locations offer a dynamic, international, and informal work environment with flexible schedules and numerous opportunities for professional and personal growth. Our supportive and inclusive atmosphere makes you feel part of a vibrant community.
Interested in joining a company that values community and growth?
We’re expanding. We’re hiring. We encourage, empower, and support our team members.
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