Job ID: | ASSPL - Maharashtra - C32
About the Company: Amazon, a global leader in e-commerce and technology, is seeking a detail-oriented Transportation Representative Associate to join our dynamic logistics team.
Overview The Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellence.
Responsibilities Monitor real-time tracking IDs for pending deliveries
Coordinate with stations for shipment rescue operations
Collect and communicate station feedback to shippers
Process shipper requests for specific tracking IDs
Generate and share performance reports
Handle time-sensitive escalations
Monitor and enhance delivery performance through active coordination with stations and shippers
Manage real-time tracking of pending deliveries and implement rescue operations as needed
Execute standard operational tasks based on shipper requests following established SOPs
Facilitate clear communication channels between multiple stakeholders
Generate and distribute regular performance reports
Handle escalations through appropriate channels
Identify trends and propose process improvements
Maintain performance metrics at or above target levels
Qualifications Basic Qualifications Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
Experience with SQL
Preferred Qualifications Experience with Excel
Previous experience in logistics or transportation
Background in customer service or stakeholder management
Experience with shipping/tracking systems
Knowledge of supply chain operations
Skills & Competencies Professional communication
Stakeholder management
Problem-solving
Time management
Data analysis
Process improvement
Multi-tasking
Escalation management
Work Environment Fast-paced, dynamic logistics environment
May require flexible working hours
Team-oriented atmosphere
Interested candidates should demonstrate a strong commitment to operational excellence and possess the ability to thrive in a metrics-driven environment while maintaining strong relationships with multiple stakeholders.
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