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Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce operational workload, improve reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and the delivery team to identify requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support day-to-day operations of the Service Ops Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analysis roles within the IT sector.
* Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools such as JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & Certifications to enhance skills and earn official certificates from our partners.
* Home office options.
* Flexible benefits such as public transport tickets and meal vouchers.
* Health insurance.
* Our commitment to societal betterment through Omega in action initiatives.
About Us:
We are a global digital company dedicated to accelerating our clients' business experience (BX). Our comprehensive solutions facilitate business transformation through technology and data, enhancing customer omnichannel experiences across various sectors including retail, life sciences, manufacturing, education, non-profit, and NGOs. As one of the top Salesforce partners in Europe, our team of over 530 professionals from 24 nationalities combines business process expertise with technological knowledge. We value innovation, collaboration, and the well-being of our team, guided by our core values of talent, flexibility, commitment, and innovation. We believe in growing together.
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