Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring an Associate - Dispute Resolution OTC (English & Spanish speaking).
As a key player in the finance operations role at Smith+Nephew, you will be responsible for shaping the Disputes Centre of Excellence. Your main focus will be the effective and efficient delivery of dispute processes in line with the Delegated Authority Matrix and Group Finance Manual requirements.
What you will be doing?
* Resolve customer disputes in a timely manner, backed by appropriate documentation.
* Communicate resolutions to customers clearly and professionally.
* Coordinate queries with relevant internal departments.
* Analyze root causes of disputes and implement corrective actions.
* Maintain accurate dispute records and track resolution progress.
* Contribute to the accuracy of customer master data.
* Escalate unresolved issues to appropriate teams or managers.
* Proactively support and collaborate with other team members.
* Ensure compliance with policies, deliver quality checks, and implement process improvements.
* Maintain operational documentation and provide process training when needed.
* Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.
What will you need to be successful?
* Minimum 1-2 years of experience in order management, customer service, or collections in an international setting.
* Understanding of end-to-end OTC processes and controls.
* Proven experience in process improvement.
* Intermediate Excel skills.
* Experience with SAP (advantage), GetPaid, EDI, or ESKER (a plus).
* Fluent in English and French (spoken and written).
* Excellent communication, decision-making, and relationship-building skills.
* Ability to thrive in a fast-paced, cross-functional environment.
In compliance with Royal Decree Law 6/2019 of March 1, on urgent measures to guarantee equal treatment and opportunities in employment and occupation, gender-related questions are included to report data for this purpose.
We believe that the most important investments are in our employees and the patients we serve. We are committed to our values as a company and offer a benefits package including:
* Inclusion, Diversity, and Equity: Committed to welcoming, celebrating, and thriving through diversity. More information about our Employee Inclusion Groups on our website.
* Your Future: Annual bonuses, pension plans, share save schemes, school aid, and meal tickets.
* Flexibility: Work-life balance and hybrid work models for most corporate positions.
* Your health: Health, Life, and Accident Insurance, and Disability coverage.
* A wide range of courses to undertake.
Applications: If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you. We are actively building an environment where every individual can fulfill their potential and be proud ambassadors for Smith & Nephew, our customers, and their patients.
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