Join Our Team as a Dutch-speaking Customer Support Representative!
We are seeking a dedicated Customer Support Representative fluent in Dutch to join our team in Barcelona! If you have a passion for helping customers and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities
* Manage incoming customer inquiries through phone, email, chat, and automated alerts, addressing user needs efficiently.
* Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
* Stay informed about our services and products, especially those tailored to individual customer applications.
* Escalate any potential service issues to senior team members as needed.
* Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
* Provide coverage for other agents during their absence and collaborate with the team on specific projects.
* Handle administrative responsibilities, including managing holiday, sickness, and overtime records.
* Participate in regular team meetings and complete additional tasks assigned by management to ensure service performance and customer satisfaction.
Requirements
* C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
* At least 1 year of customer service experience, preferably in technical support.
* Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
* Strong customer service aptitude with excellent listening skills to understand customer needs.
* Ability to take ownership of calls, progressing them to resolution or escalating as necessary.
What We Offer
* Competitive remuneration package based on experience, skills, and performance.
* Full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
* A dynamic and creative team environment with a positive and friendly atmosphere.
* 23 days of paid annual leave.
* Guidance and tools to help you reach your full potential.
If you are ready to take the next step in your career and join a fantastic team in Barcelona, apply now!
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