About Adrian Magnus | Part of Carazo Enterprise SLAdrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition.Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve.Position SummaryAs a B2C Sales Supervisor / Sales Manager, you will lead our direct-to-consumer sales function. You will be responsible for supervising, scaling, and coaching a growing team of phone-based sales agents. This is a remote leadership role focused on delivering sales excellence through structured training, performance analysis, and KPI-driven management. The ideal candidate will be highly experienced in phone sales, remote team supervision, and optimizing sales systems for the U.S. and European markets.Key Responsibilities- Supervise and lead a remote team of phone sales agents- Train, onboard, and coach new hires- Develop and refine sales scripts and call methodologies- Analyze call metrics and track KPIs to improve performance- Implement quality assurance processes and monitor productivity- Collaborate with leadership to scale the team to 8–10 agents- Own day-to-day sales operations and target tracking- Coordinate with Customer Service to align goals and strategies- Maintain high standards of communication, discipline, and accountability- Minimum 5 years of total sales experience, including:- At least 1–2 years as a successful phone salesperson- 3+ years supervising remote phone sales teams- Strong knowledge of outbound call operations, sales psychology, and coaching techniques- Proven experience with U.S. and European markets- Skilled in creating scripts, analyzing data, and improving KPIs- Fluent English (C1 level or higher) – mandatory- Remote work capability and reliable internet- Experience scaling a call center or B2C team is highly preferredIdeal Candidate Profile- Structured, strategic, and accountable- Motivational leader with a strong operational focus- Data-driven decision-maker with coaching ability- Adaptable to change and growth pace- Committed to developing a high-performance sales culture- $2,500/month base salary- Competitive bonus and commission structure tied to team results- Opportunity to lead and scale a global sales function- Full remote flexibility and autonomy- Clear growth path and collaboration with executive leadership#J-18808-Ljbffr