Account Manager – Norwegian Speaker
Office Based – Málaga, Spain
*** This Job Opportunity is only offered for candidates living and eligible to work in Spain.
Client: BPO Company.
Office Based – Málaga, Spain
Job Description
As an account manager, you will secure customer wins for cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers (preliminary focused on Microsoft cloud solutions).
Detailed Duties and Responsibilities
* Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline).
* Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies (preliminary focused on Microsoft cloud technologies).
* Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers.
* Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship.
* Secure customer wins for cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers (preliminary focused on Microsoft cloud solutions).
* Collect feedback from customers and articulate it back to the business: “Voice of customer”.
* Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft technologies.
* Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.
* Quarterback sales from lead to purchase; be the main point of contact for our client’s customers, leading the sales strategy, overcoming objections and negotiating success.
* Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30.
* Obsess over customers and prospects to deliver a world-class customer engagement experience.
* Position competitive offerings and solutions in the context of customer needs and experiences.
Targeted Qualifications
* Fluency in Norwegian Language, C1 level or higher.
* Fluency in English Language, B2 level or Higher.
* Experience in sales, with a proven track record.
* General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
* Min. 2-3+ years sales experience with a proven track record of success is required.
* Minimum 1 year IT industry experience required.
* Minimum 1 year sales account management or customer management experience required.
* Experience using Microsoft Office Suite applications, Windows OS and Client Relationship.
* Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
* Management (CRM) system(s) such as Dynamics 365, SalesForce etc.
* High school diploma required, BA/4-year degree preferred.
* Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred.
* Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration.
* Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.
* Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations.
* Passion for cloud technologies and changing the world.
* A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.
* Solid time management skills and ability to work independently or under supervision with a high level of integrity.
* Strong interpersonal skills, excellent oral, written and verbal business communications skills.
Interpersonal Skills
* Communicative, Speak and/or write well and get your ideas across to others easily.
* Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
* Confident, Pleasant, Energetic, Helpful, Trustworthy
* Efficient, Perform tasks in the fastest and simplest ways that they can be done.
* Organized and punctual, put things in order so that they run smoothly and are always on time.
* Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
* Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
* Precise, Make sure that things are done accurately, correctly, and exactly.
* Willingness to acquire new knowledge.
* Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
* Office based – Málaga, Spain
* Monday to Thursday – 09 – 17:30.
* Friday 09:00 – 16:30.
* Paid Training.
* A global team committed to the company values.
* A dynamic work environment in a dynamically international company.