To manage and grow existing client accounts in the European market by ensuring strong relationship management, account expansion, and revenue optimization for VAS products including Fintech solutions, PPOB services, and E-Wallet platforms.
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brKey Responsibilities
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brManage and maintain relationships with existing clients and partners in the European region
brAct as the main point of contact for day-to-day account coordination and issue resolution
brIdentify upselling and cross-selling opportunities across Fintech, PPOB, and E-Wallet products
brCoordinate with internal teams (Product, Tech, Operations, Finance, Legal) to ensure smooth service delivery
brMonitor account performance, usage, and revenue trends
brSupport contract renewals, commercial discussions, and pricing alignment
brPrepare regular account reports, forecasts, and performance updates for management
brEnsure compliance with European regulations and client requirements
brSupport onboarding and go-live process for new services within existing accounts
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brRequirements
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brExperience Background
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brMinimum 3–5 years experience as Account Manager, Key Account Manager, or Client Success
brExperience in Fintech, VAS, Digital Payments, PPOB, E-Wallet, or Telco-related services
brProven experience managing B2B clients in European markets
brStrong understanding of contract management and client lifecycle
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brSkills Competencies
brExcellent relationship management and communication skills
brStrong coordination and problem-solving capability
brCommercial awareness with ability to grow accounts and protect revenue
brGood analytical skills for account performance tracking
brAble to work independently in a cross-border, multicultural environment
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brLanguage Communication
brFluent English (mandatory)
brAdditional European language (French, German, Spanish, or Italian) is a strong advantage
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brOther Requirements
brWilling to work with European time zones and occasional travel
brDetail-oriented with strong follow-up and documentation skills
brComfortable working with CRM, reporting tools, and dashboards