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Customer onboarding specialist (madrid)

Madrid
Dojo
Publicada el 2 mayo
Descripción

We’re reinventing payments.\nIn less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

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Now, over 150,000 customers across four countries choose to transact billions with us every year.

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But we’re just getting started.

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Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

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The Role:\nFintech Underwriting & Risk Internship Program\nYour gateway into the fintech world. Your launchpad for a high-impact career in Risk & Financial Analysis.

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Are you analytical, curious, and passionate about the intersection of finance and technology?

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This program is designed to turn junior talent into future experts in Underwriting, AML, Credit Risk, and Financial Integrity within the fast-paced European payments ecosystem. At Dojo, we don't just \"check boxes\"—we empower businesses to thrive by making smart, data-driven decisions.

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What You’ll Experience:\nOver 6 months, you’ll be at the heart of our operations, evaluating the DNA of businesses Spain. This isn’t an internship where you just process paperwork—it’s where you learn to assess risk, detect patterns, and play a critical role in our growth.

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Here’s what you’ll learn and do: 🎓 High-impact training that accelerates your learning curve

- The Payments Deep-Dive: Intensive onboarding on the payments lifecycle, card schemes, and the economics of merchant services.
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- Risk Fundamentals: Hands-on training in KYC (Know Your Customer), KYB (Know Your Business), and Anti-Money Laundering (AML) frameworks.
- The Toolkit: Mastery of internal risk engines, financial data tools, and industry-leading platforms for business verification.

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\n🔍 Real, practical experience

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- Merchant Analysis: Conduct live assessments of new businesses applying for Dojo services, analyzing their financial health and business models.
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- Risk Decisioning: Move beyond theory by learning how to balance \"frictionless\" onboarding with robust security measures.
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- Collaborative Logic: Work closely with the Sales and Onboarding teams to find creative solutions for complex merchant profiles.
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- International Exposure: Sync with our London-based Risk and Compliance hubs to understand general financial regulations.
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\n🌱\nPersonal & soft-skills development\n

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- Analytical Storytelling: Learn how to present complex risk findings into clear, actionable recommendations.
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- Critical Thinking Workshops: Training on how to spot \"red flags\" and think like a financial detective.
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- Mentorship: Weekly 1-on-1s with Senior Underwriters and Risk Managers.
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\nWhat You Will Do:\n

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- Support Application Reviews: Assist in evaluating merchant applications to ensure a balanced approach between commercial opportunity and risk, while maintaining service quality and speed.
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- Conduct Initial KYC/CDD checks: Learn and perform basic Know Your Customer (KYC) and Customer Due Diligence (CDD) checks on new merchant applications ensuring adherence to regulatory compliance requirements.
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- Learn Risk Assessment Techniques: Begin to understand how to identify red flags, assess business models, and review basic financial and KYC/KYB documentation under supervision.
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- Assist in Credit Evaluations: Help the team review financial and operational data to flag credit or fraud risks and build foundational knowledge of risk indicators.
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- Compliance Support: Learn how to support KYC/KYB reviews and documentation checks, ensuring all merchant onboarding aligns with relevant regulations and company standards.
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- Understand Acquiring Risks: Build awareness of payment industry risks and how Dojo protects against them across diverse sectors.
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- Partner with Commercial Teams: Support sales and account managers by helping resolve risk-related questions, following up with pended applications and contributing to smoother, faster onboarding experiences.
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- Collaborate Cross-Functionally: Work with Compliance, Financial Crime, and Operational teams to understand how we manage risk throughout the merchant journey.
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- Contribute to Continuous Improvement: Share observations and feedback to help enhance underwriting tools, processes, and merchant experience as you learn.
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- Proactive Problem Solving: Develop the ability to identify potential roadblocks in the onboarding process and work collaboratively to find effective solutions.
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\nWhat You Will Bring:\n

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- Desire t

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Inicio > Empleo > Customer Onboarding Specialist (Madrid)

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