Omega CRM Consulting is looking for a IT Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.The system lead is responsible for:System Lifecylce / Compliance documentation
Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
Service Level Agreement monitoring
Access & identity monitoring
Coordinating (but not performing) server and database patches
(Audit trail &) error log monitoring
Enhancementconfiguration changes to software
Coordinating software management
Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
Performing Incident & Problem Management
Performing System Lead GxP Assessments in coordination with Validation Manager
Performing Change Management
Supporting Deviation and CAPA management
Performing frequent system performance checks
Drive the system lifecycle management
Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
Decommissioning (Retiring) systems
Coordinating System ArchivingExperience & SkillsWindows System Administration
Windows Server Database
Citrix
Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc.
Experience in SAP BASIS a plus.
A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
Experience working with systems supporting Quality (e.g. labs and environmental monitoring) a plus
Customer oriented
Must be well organized, structured and methodical
Excellent communication skills both written & verbal
Be able to work successfully on a team
Excellent English speaking, reading & writing skills
Other languages such as German, Japanese, Mandarin, Spanish a plus
Be able to present information effectivelyWhat do We offerPermanent contract.
Flexible Schedule.
We make it easy.
Balance your professional and personal life.
Trainings & Certifications.
Improve your skills and get the official certificate from our main partners.
Home Office.
Adaptable retribution (public transport ticket, Ticket restaurant, ...).
Health insurance.
OMEGA in action.
Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation.
We grow #Together.