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Descripción del trabajo
Driver Operations Executive (paternity leave cover)
Location : Barcelona
FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.
This exciting customer-facing role assisting the Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are offering the best quality of service possible by identifying, proposing new ideas and actioning a variety of driver behaviours. You will strive to deliver a superior level of service to drivers using the FREE NOW App, so they in turn can provide a superior level of service to our passengers.
Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Operations Executives who strive for excellence and like to have fun. Are you ready for your next ride?
This role is hybrid from our office in Barcelona and has a duration of 4 months, starting on May 15th.
YOUR DAILY ADVENTURES WILL INCLUDE :
* Being the first point of contact for drivers and delivering excellent and personalised support to new and existing drivers through calls and face-to-face visits.
* Onboarding drivers, including those with zero emission vehicles, ensuring accuracy and an excellent level of face-to-face service.
* Collaborating across departments to generate interest in FREENOW strategy amongst our existing driver base.
* Enabling successful performance through driver engagement campaigns.
* Supporting additional projects including follow-up of driver quality, engagement and acquisition, deployment of on-car advertisement, driver app improvement & bug reporting, testing and competitor research & market share analysis.
TO BE SUCCESSFUL IN THIS ROLE :
* 6 months or 1 year experience in an operational or customer-facing role. Experience in the ride-hailing industry is a bonus.
* You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together.
* Proactive, personable, confident and able to deal with an array of different characters and tailor your communication accordingly.
* Being comfortable working with datasets & making data-driven decisions.
* Excellent level of written and verbal communication skills in Spanish and English.
BENEFITS & PERKS IN A NUTSHELL :
* Flexible working arrangements
* Sabbatical & special leave policies
* WeRoad partnership
* Birthday, 24th + 31st December off
* Mobility Credit
* Health Insurance
* Employee assistance program
Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION :
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bringing your true self to work.
ABOUT FREENOW :
FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.
Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.
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