About Us
MediaMarktSaturn Global Business Services is the international financial hub that provides services to the countries within the MediaMarktSaturn Retail Group. Our mission is to deliver administrative, accounting, financial, and other cross-functional services to the different MediaMarkt companies across Europe.
We believe in a diverse workforce : today we are nearly 400 employees from more than 30 different nationalities, speaking over 20 different languages. Diversity means quality!
Job Objective
We are looking for a motivated and analytically strong professional to support our Customer Service and Claims Department in the German marketplace. As part of the Control Tower team, you will work to ensure the customer queries are resolved in an efficient and professional manner. This role is ideal for someone who thrives in a dynamic environment, is eager to learn and grow under mentorship and most importantly is passionate about providing our customers with top notch service.
Your Profile
* Handle incoming customer inquiries and complaints (online & in-store) related to the delivery of large electrical appliances.
* Clarify and resolve issues in coordination with all relevant stakeholders, developing and implementing final solutions.
* Ensure timely execution of corrective actions and actively track their progress.
* Manage return processes, including organizing repairs, replacement deliveries, or product returns.
* Support the logistics project team in preparing complaint statistics, identifying root causes, and deriving actionable improvement measures.
Your Responsibilities
* Relevant experience in customer service, administrative roles, logistics or retail.
* Experience in handling customer complaints and developing fast, accurate solutions.
* Strong problem-solving orientation, independent working style, team spirit, and excellent communication skills.
* Solid analytical skills and attention to detail.
* Strong written and spoken English; German is a plus.
* Knowledge of Microsoft Office.
Additional Benefits
* Opportunities for professional development and growth in a leading company in the sector.
* A dynamic and collaborative work environment.
* Flexible entry hours and shorter working days on Fridays, as well as on Wednesdays and Thursdays during the summer months.
* Hybrid work model : 2 days in the office and 3 from home (after the training period).
* Subsidized meals in the canteen, plus free coffee and fruit.
* Flexible compensation : meal vouchers, transportation vouchers, health insurance, and childcare vouchers.
* Company-sponsored English classes.
* 10% discount on all our products, plus free delivery for online purchases.
* And on top of that : free gym, physiotherapist, and nutritionist services at the office.
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