Associate Director - IT Business Partner (Customer to invoice - C2I)
Job ID REQ-10048445
May 13, 2025
Spain
Summary
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
The Strategic Business Partner for Customer to Invoice (C2I) plays a crucial role in capturing and shaping business demands into effective business cases and project charters. This role collaborates with other IT functions to ensure quality service delivery to stakeholders. The individual contributes to the organization's strategy by developing technology roadmaps, discovering and delivering solutions, managing operations, and handling risks and relationships. Acting as the strategic partner for the C2I Global Process Owner, this role ensures their priorities are effectively addressed. Additionally, the role supports Global Process Owners in identifying opportunities for process standardization, automation, and effective portfolio management.
About the Role
Key Responsibilities:
* Implement and drive CAB (Change Advisory Board for C2I - Customer to Invoice)
* Support the Global Product Owner Organization in establishing robust global governance and streamlining the end-to-end C2I process.
* Responsible for creating a global technology roadmap, understanding the maturity of the technologies in use, and its lifecycle, ensuring support for retiring obsolete tools/applications, managing upgrades/replacements, license management, and so on, to ensure stability and best usability of the technologies by the business stakeholders.
* Accountable for program, project & product delivery supporting business transformation programs enabled by technology, co-owning transformation outcomes.
* Manage relationships with key stakeholders, identify local regulations impacting the process, and align activities across functions and regions.
* Ensure operational stability at sites while proactively driving continuous improvement through standardization, simplification, and automation of processes.
* Manage demands, conduct service review meetings, handle escalations, and deliver projects and enhancements on quality, costs, and timeliness.
* Collaborate with other IT teams (Finance, Supply Chain, etc.) and business stakeholders to control dependencies between legacy ERPs/applications and S4/HANA (Global ERP rollout), avoiding impacts on the CORE design processes.
* Serve as a key business partner for business continuity, acting as a point of escalation, reviewing, and promoting alignment across relevant parties when assessing issues and risks.
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
What you’ll bring to the role:
* Minimum 5 years' experience in S4/HANA and the ability to influence without authority.
* Solid knowledge of Customer to Invoice Processes (Vistex, Billing, Contract Management, Order Management, Customer Relationship Management, Pricing).
* Experience within the pharmaceutical industry and managing cross-functional teams and stakeholders.
* Track record delivering global solutions at scale within a matrix environment.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected and learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Accessibility and accommodation:
Novartis is committed to providing reasonable accommodations for all individuals. If you need a reasonable accommodation for any part of the recruitment process, please send an email with your request and contact information, including the job requisition number.
Why Novartis: Helping people with disease and their families takes more than science. It takes a community of passionate people like you. Collaborate, support, and inspire each other to achieve breakthroughs that change patients’ lives. Create a brighter future together: https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right role? Sign up to stay connected and learn about future opportunities: https://talentnetwork.novartis.com/network
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