Location: Lisbon, PortugalWork Model: On-siteStart Date: 8 January 2026Working Hours- Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)- Saturday & Sunday: 08:00 AM – 05:00 PM- Days Off: 2 rotational daysRole OverviewAs a Customer Service Representative, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a positive customer experience in Dutch. No previous experience is required.Responsibilities- Handle customer inquiries via phone, email, or chat in Dutch- Provide accurate information and resolve issues in a timely manner- Ensure high levels of customer satisfaction- Document customer interactions according to internal procedures- Collaborate with internal teams when neededRequirements- Dutch C2 level (mandatory)- Good level of English- Strong communication and problem-solving skills- Customer-oriented mindset- Availability to work in rotational shiftsContract & Compensation- Base Salary: 1,100 € per year (paid over 14 months)- Performance Bonus: 135 € per year (14 months)- Complexity Bonus: 120 € per year (11 months)Relocation SupportRelocation support is available. Full details will be shared in the next step of the process.#J-18808-Ljbffr