Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
How you will make an impact :
RPA Development
* Must comply with Edwards standards such as the Robotic Development Life Cycle (RDLC), IT security policies, best practices, procedures & guidelines
* Have a solid understanding of RPA tools and related technologies
* Design, develop, and implement software bots using RPA technologies.
* Work with business stakeholders and IT teams to determine requirements and design solutions, understand and can articulate business processes to drive business values
* Familiar with Edwards existing systems or can quickly learn to get up to speed.
* Conduct testing and debugging of RPA bots to ensure they function correctly.
* Stay up-to-date with emerging RPA technologies and advancements.
* Prepare and maintain technical documentation and training materials.
* Contribute to the development of RPA best practices and standards within the organization.
Production Support
* Provide L1 – L3 support to RPA bots in Production as assigned
* Analyze incidents assigned to the RPA Support Group, perform triage, and determine and assign priority (P1 – P3) to incidents in ServiceNow.
* Perform in-depth production incident troubleshooting, resolve any production incidents (L3) within defined SLA, and monitor the fixes to ensure the bots function correctly.
* Provide technical support and maintenance of RPA solutions.
* Resolve P1 incidents effectively with RPA team, business stakeholders and other IT or business partners.
* Perform Root Cause Analysis on P1 and P2 incidents
* Support RPA CoE to continuously improve RPA operations
* Build and update knowledge base from incident and problem tickets
What you’ll need (Required) :
* Degree in Computer Science or its equivalents
* At least 5 years of relevant experience in Robotic Process Automation (RPA) technologies, excellent working knowledge in UiPath as a developer
* Advanced UiPath Developer Accreditation is mandatory
* Developed and launched 20+ RPA solutions in an enterprise scale production environment
What else we look for (Preferred) :
* Medical device industry experience
* Experience working in a regulatory industry preferred
* Strong knowledge and understanding about UiPath REFramework architecture
* Proficient with other programming languages such as .net, C#
* Proficient with SQL Server and SQL queries
* Experience in maintaining and developing RPA Bots
* Microsoft Power Platform experiences in an Enterprise environment
* Problem-solving, organizational, analytical, and critical thinking skills.
* Strong troubleshooting skills and experience to resolve critical & complex incidents
* Excellent communication skills and ability to handle communication at different levels and diverse population
* Well versed with ITIL Concepts - Incident, Problem, Change and Release Management and Knowledge management.
* Ability to manage competing priorities in a fast-paced environment
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