Experteer Overview
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As Service Delivery Manager, you ensure stable IT service delivery and clear stakeholder communication during incidents and releases. You coordinate release management across infrastructure, applications, and operations, acting as the bridge between IT, product teams, and business stakeholders. You drive governance, readiness, and impact assessments to minimize risk and downtime, while guiding cross-team collaboration and improvements. This role supports a hybrid, agile environment and contributes to reliable, customer-centric service delivery.
Compensaciones / Beneficios
• Coordinate and own the release management process across infrastructure, apps, and operations
• Manage stakeholder communication during incidents and change/release activities with timely updates
• Gather inputs from engineering, operations, security, architecture, vendors, and business stakeholders to assess impact and risk
• Oversee first and second line support and assist Product Owners in Customer Service meetings
• Maintain and improve the release management process, governance, and KPIs
• Plan releases and coordinate readiness items (testing milestones, user acceptance, runbooks, rollback)
• Track release items end-to-end, ensuring owners understand dependencies, risks, and actions
• Collaborate with Architecture & Platform managers and Product managers to align releases with business/technical risk
• Coordinate production releases under governance, validating steps and rollback readiness
• Create and maintain release status reports and communication templates
• Liaise with process managers (incident, problem, change) to ensure alignment and consistent communications
• Support onboarding of new team members into release/change processes
• Ensure governance steps are followed (approval, communications, validation, documentation)
Responsabilidades
• 3+ years in service delivery, IT operations coordination, or similar roles with cross-team execution
• Degree in business, engineering, information systems, or equivalent experience
• Strong understanding of service management concepts (ITIL)
• Knowledge of modern IT platforms xpzdshu (cloud, networking, automation) and coordinating SMEs
• Experience in Agile/Scrum environments coordinating delivery (service/change/release)
• Ability to assess how changes and incidents affect users and business outcomes
• Experience writing clear communications and documentation (incident updates, release notes)
• Experience supporting or coordinating critical services and major incident processes
• Risk management mindset with awareness of performance and security implications
• Strong communication, problem solving, and analytical abilities
Requisitos principales
• hybrid model
• flexible working hours
• life insurance
• pension plan
• objective-based bonus
• wellness program