Publicada el 15 junio
Misión del puesto
About Centric Software Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best‑of‑breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever‑changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Job Summary Customer Success Manager - Centric Shoppingfeed Location: Alicante, Spain (3 days/week in office) Solution Focus: Shoppingfeed Region: Southern Europe Job Responsibilities - Provide functional and technical assistance to merchants via phone and ticketing system in the daily use of the Centric Shoppingfeed platform.
- Ensure merchants and brands are fully aware of and able to use all the features offered by our solution.
- Respond to customer questions and issues while ensuring a high level of customer satisfaction.
- Act as a liaison with the technical support team when merchant issues go beyond functional support.
- Build and maintain long‑term relationships based on trust while advising merchants from a strategic perspective.
- Help customers optimize their revenue according to their needs, business sector, and market opportunities.
- Represent the voice of the customer internally to help improve and develop the platform.
- Maintain a very low churn rate and increase revenue within the assigned customer portfolio.
Required Skills - Educational background related to Marketing, eCommerce, Languages, Communication, or Technology is highly valued.
- Proficiency in Microsoft Office tools and ability to quickly learn collaborative platforms such as Slack, Zendesk, Planhat, HubSpot, etc.
- Spanish: Required for communication with Spanish clients.
- English: Required for internal communication with Centric Shoppingfeed teams in France and general Centric Software teams.
- Bonus Language Skills: Portuguese (highly valuable); Italian (valuable); French (valuable for internal communication).
- Experience in eCommerce and familiarity with the marketplace and digital marketing ecosystem.
- Excellent interpersonal skills, empathy, curiosity, agility, organization, proactiveness, commercial mindset, ability to work autonomously, basic mathematical logic, and interest in the technical side of software.
Recruitment Process
Please apply directly through Centric's career page (Workday Link) or LinkedIn job posting and specify your motivations (CV required).
Equal Employment Opportunity Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
