Join Us as a Remote Spanish Customer Service Representative in Greece!
Are you passionate about helping others and creating a safe, supportive online environment? Do you excel at problem-solving and communication? If so, wed love for you to join our mission-driven team as a Spanish Customer Service Representative!
Why This Role is Perfect for You:
* Fully Remote: Enjoy the freedom to work from anywhere in Greece!
* Work & Travel: Experience Greece while contributing to a meaningful mission yes, you can travel and work remotely! ️️
* Relocation Package: We offer a comprehensive relocation package to help you transition to Greece smoothly:
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o 2 Weeks Hotel Accommodation + Flight Ticket (inside the EU)
o Airport Pickup
o Real Estate Agency Fee
As a vital member of our team, youll:
* Assist our online community by resolving inquiries with empathy, efficiency, and precision.
* Become an expert on Facebook products, community standards, and policies.
* ️ Make balanced decisions and act as a committed advocate for our users, ensuring their voices are heard.
* ️ Communicate effectivelyshowcasing empathy and professionalism in every interaction.
* Investigate and resolve reports on account issues, abusive content, and other user concerns.
* Leverage your market knowledge to identify opportunities for scalable solutions and improved user experiences.
* Analyze data trends to recommend workflow enhancements and address policy nuances.
* ️ Enforce community guidelines by monitoring reports and reviewing flagged content within set quality standards.
* Spot inefficiencies in workflows and suggest actionable solutions.
What Were Looking For:
* Language Proficiency: Spanish fluency (C1) and strong English communication skills.
* Critical Thinking: Solid reasoning and analytical abilities to navigate complex issues.
* Education: College education or equivalent experience (military background accepted).
* Experience: Up to 1 year in a BPO or related service environment is a plus.
* Cultural Awareness: Strong understanding of regional and cultural nuances to support effective policy implementation.
What We Offer:
* Competitive Salary: 1,045 gross monthly.
* Performance Bonus: Up to 160 monthly.
* Career Growth: Opportunities to enhance your skills and grow with a dynamic, mission-focused team.
Why Join Us?
At the heart of what we do is our commitment to community. You'll have the chance to make a tangible difference in the lives of users, ensuring a positive and inclusive online experience.
If you're empathetic, solutions-oriented, and eager to contribute to Facebook's mission of fostering a safe and connected world, this is your moment!
Apply today and become part of something extraordinary. Together, lets create a better digital community!
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