2xfast 2xmore, this is how patients should have their experience improved inside the health care system either with an early diagnosis either with a better therapy, that's why primary care and hospital care have been supported with additional efforts.
- PCN is a field-based role with the main objective to accelerate the patient journey from primary to specialty care in an area of responsibility. You will map and understands the local patient journeys in order to identify the key pain points that delay patients from appropriate care. The main pillars of focus are: leading customer experience mapping and patient journey initiatives in PC, working closely with Primary Care Physicians to provide the needed tools and training for better patient management, establishing the needed networks between primary care physicians (PCPs) and specialty physicians (SPs) securing the transition of care.-
**Your responsibilities include but are not limited to**:
- Customer Experience and Solution Design: plan, execute and iterate on a customer experience that is outcome orientated and based on customer preferences. - Design and implement solutions for customers with a sprint mentality focused on continuous learning, testing and scaling-up.- Analytics & Insights: gather, analyze and understand short and long-term insights applied to the wealth of patient & customer, clinical and market data which contributes to develop PJ solutions and improve customer engagement.
- Healthcare System Partnerships / Ecosystem: create meaningful and innovative relationships with multiple stakeholders within the Primary Care set-up based upon a deep understanding of the healthcare area objectives, structure and needs. Identify and execute commercial relationships that create new partnerships and meet customer expectations.
- Behavioral Science: build relations and drive conversations through patient impact-based communication to establish trust with customers. Behavioral science will underpin designing the customer journey, using emotions and patient-outcomes to influence and change behaviors/mindsets within customers in benefits of patients.
- Customer Value Management: The ability to plan and efficiently allocate resources by customer to maximize our impact and create long term value for patients, HCPs, HCS and Novartis.
- Business Agility: entrepreneurial capability to shape, anticipate and respond to customer needs collaborating across boundaries (internally & externally). Enhance business transformation by scaling-up solutions and sharing learnings to increase value for customers and Novartis.
**Commitment to Diversity & Inclusion**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
**What you’ll bring to the role**:
- Knowledge and understanding of the pharma business environment, coming from direct experience in at least one of the following: Sales, innovation, marketing, access, etc.
- Experience and/or knowledge of the Spanish Healthcare System.
- Experience in project management (pharma marketing, consulting).
- Advanced knowledge in data base analysis software (Excel & DICE).
- Experience working in cross-functional teams.
- Fluent written and spoken English and Spanish.
**You’ll receive**: Company Pension Plan; Life and Accidental Insurance; Meals Allowance or Canteen in the office; Adaptable working hours.**Why consider Novartis?**
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
- We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
- Imagine what you could do here at Novartis!**Division**
- PHARMA
**Business Unit**
- REGION EUROPE PHARMA
**Country**
- Spain
**Work Location**
- Madrid
**Company/Legal Entity**
- Novartis Farmacéutica, S.A.
**Functional Area**
- Sales
**Job Type**
- Full Time
**Employment Type**
- Regular
**Shift Work**
- No
**Early Talent**
- Yes