Who we are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.
At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.
Who we're looking fo
rWe're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar
.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinar
**y.
Why we need**
youWe're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our visi
on.As a Customer Service Host, you'll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. This will help us excel at providing world class service to stay ahead of the ga
me.
Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clie
**nts.
What you'll be**
doingAs part of your role, your responsibilities will inc
* lude:Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language Spanish and/ or second language being English where appli
* cableAssist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been comp
* letedProcessing and resolving of incoming and outgoing contacts in a multimedia enviro
* nmentProcessing pertinent information into relevant data
* basesCompletion of tasks assigned during
* shiftCustomer relationship building and management as well as cross selling of products and ser
* vicesProblem solving tasks during
* shiftHandling and taking full responsibility for customer related qu
* eriesExcellent time management and adherence to sch
* edulePerforming extra tasks given by team managers as req
*uired
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objec*
**tives.
Essential skills you'll bring to t**
he tableThe necessary skills that we require for this role
* include:
Spanish as home/first language e
* ssentialFluent in English and Spanish; able to communicate effectively (read, write and speak f
* luently)Valid work/residence per
mit f
* or CeutaThe ability to handle complex interactions clearly and eff
* ectivelyStrong verbal and written communication skills, with the ability to convey complex ideas clearly and eff
* ectivelyExperience working collaboratively in cross-functional teams, with a focus on achieving shar
* ed goalsExpertise in managing multiple projects simultaneously, with a track record of delivering on time and with
* in scopeExceptional attention to detail, ensuring high standards of quality in all
* outputsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic si
* tuationsBe available for shift r
* otationsCompleted high school quali
* fication2 years' work experience post quali
**fication
Desirable skills you've got up y**
our sleeveIt would be great if you also have some of the followi
* ng skills:Be in a possession of a degree or a diploma ad
* vantageousIn-depth knowledge of sports betting markets, including odds calculation, betting types and mar
* ket trendsPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry r
* egulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal
* standardsExperience in developing and executing customer retention
* strategiesExpertise in managing multiple customer contacts simul
**taneously.
Our values are non**
-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our cult
ure forward.These compe
* tencies are:
* AdaptabilityOwnership and ac
* countabilityIniti
* ating acti
* onResilienceTeam
* orientat
* ionIntegri
**tyInnovation
What y**
ou'll get backWe offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group.
* This includes:We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advanc
* e your career.Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your f
* ull potential.Our Employee Assistance programme offers a variety of benefits which you and your family can
* benefit from.Med
* ical insurance
* Life AssuranceInc
* ome Protection
**Pension scheme
Be part of that Supe**
rclass feeling.At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you ar
e in the Group.
It's all about putting your experience first and ensuring honesty and fairne
ss in all we do.Here, your growth is supported and your contr
ibutions
valued.
Game on