Hotel Operations
Employment: Type: Full-Time
In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guests feel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino global hotel brand, sharing our culture of connection and comfort worldwide.
Listed on Nasdaq under the ticker “HBNB,” we are proud to bring Filipino hospitality to the global stage.
Our innovative “condotel” model combines real estate and hospitality, offering consistent quality through our HappyRoom standard, powered by efficient, tech-driven operations.
The Front Desk Officer serves as the first point of contact for guests at Hotel101 Madrid and plays a critical role in delivering an exceptional guest experience. This role requires a service-oriented, detail-focused professional who is highly organized, proactive, and knowledgeable about hotel facilities, services, and local information. The Front Desk Officer ensures smooth front office operations by handling guest check-ins and check-outs, responding to inquiries efficiently, and upholding Hotel101’s service standards at all times.
Perform check-in and check-out procedures accurately and efficiently
• Maintain thorough knowledge of hotel facilities, services, policies, and local attractions to assist guests effectively
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
• Process reservations, room assignments, and payments in accordance with hotel procedures
• Handle cash, credit card transactions, and billing inquiries responsibly
• Ensure the front desk area is organized, presentable, and compliant with hotel standards.
• Adhere to all security, safety, and data privacy policies
Familiarity with hotel management systems is an advantage
• Flexibility to work shifts, including weekends and public holidays
• Fluency in Spanish is required; additional languages (especially English) are an advantage
com with the subject line: “Front Desk Officer – [Your Name]”.
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