As a Customer Support Advisor at Booksy, you'll be on the front lines supporting our B2B customers for the Spanish Market through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a problem-solver, and tailoring your communication to ensure a responsive, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive Booksy every day!
In this role, you'll provide support for customer queries, handle requests, and address concerns within established time limits, ensuring rapid responses and that no customer is left without an answer. You'll identify customer issues and provide tailored solutions, maintaining records of all interactions in our CRM (Salesforce). Beyond direct support, you'll represent the voice of the customer, follow up on open conversations, and report issues or improvement requests to enhance our solutions.
To succeed in this role, you'll need...
* Experience in customer support, customer service, or similar roles.
* You are customer-oriented, able to understand problems, and find appropriate and quick solutions.
* You are organized and responsible, enabling you to meet response times.
* Positive and proactive attitude, commitment, ownership of work, and being a team player.
* Familiarity with metrics and customer service tools such as Salesforce and Zowie.
* Fluency in Spanish and a conversational level of English. English is our company language and used for business communications, so proficiency is essential.
Some benefits we offer in Spain include:
* Being part of a global team that values diversity, equity, and inclusion.
* Medical and dental insurance paid for by the company.
* Your birthday off.
* 50 € per month to use on Booksy services.
* Access to a wellness platform for daily activities and vouchers for clothing, home, music, cinema, games, experiences, and travel shops.
* English platform to improve your language skills.
* Psychologist sessions.
* Flexible remuneration options for tax savings on various services.
***Please add your CV in English***
A bit about Booksy:
Working at Booksy means being part of a global team focused on helping people feel great about themselves daily. We empower entrepreneurs, support customers' 'me time' moments, and aim to help people thrive. Our company is rapidly growing and evolving, offering opportunities and challenges. If you're a driven self-starter with initiative and motivation to grow your career in a dynamic environment, you'll love it at Booksy.
Our Diversity and Inclusion Commitment:
We strive to create an inclusive environment for all, welcoming people from all backgrounds. If you need accessibility adjustments during the interview process, contact us at belonging@booksy.com for support.
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